Average Reviews:
(More customer reviews)This product has a very specific role. It makes the perfect gift for someone who is not very computer saavy. If the person has easy email and internet access, it makes more sense (and is much cheaper) to send pictures to them through other means.
My husband and I purchased this frame for his mom. We had previously tried to give her a computer but it collected dust. Since she loves pictures of the grandkids and we live several hours away, we thought this would be a good gift.
The first step--plugging it in--was simple. The frame needs to have a location with easy access to both phone and electricity, or you'll have cords all over the place. Once attached, it starts displaying the Ceiva company information, including the customer service phone number.
Getting the frame to properly connect and load pictures was more involved. First, it needs to be registered at the Ceiva site (that had to happen "off-site" since my mother-in-law doesn't have a computer). The website is where you load the pictures and set the guidelines for the frame (what times to turn it on and off and what number for the frame to call to load new pictures, etc) Then you need to purchase a subscription which costs almost as much as the frame on a yearly basis. Once that's done, it's supposed to be as easy as someone pushing a button (the big one on the base of the frame) and the pictures would load.
Unfortunately, it didn't work at first. Our frame took a few calls to customer service (luckily a circulating pre-loaded picture on the frame) and emails from us to correct the problem. Telephone customer service was courteous and gracious to my mother-in-law. Email customer service was slow and sometimes didn't respond directly, though they did take care of a separate problem eventually.
From my mother-in-law's perspective, the solution was just pushing that big button multiple times, intermittently over the course of the day, until it finally connected. I'm not sure it was the same solution from Ceiva's point of view.
Once that was resolved, EVERYTHING has worked like a dream. The frame revolves 30 different pictures. On the website, I keep everything in an album so I know which ones she's seen. My brother-in-law several states away can upload pictures onto her frame as well. We can also send captions with the pictures or special greetings on Mother's Day etc. She is absolutely thrilled, and I will probably be buying one for my grandmother (who is in a board and care home) this year.
PROS: Fabulous gift for the computer-less, can be accessed (on invitation/with password) by other loved ones to load their photos, easy to plug in, seamless operation once working
CONS: Expensive cost of subscription (factor it into your gift giving), took some time and customer service input to get it connected, unable to edit/crop photos on website (do it before), cost of ordering prints of photographs for the receiver (we use a different company)
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CL) MU)CEIVA LF-2003 DIG. PHOTO RECI
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