Average Reviews:
(More customer reviews)I ordered this piece for my girlfriend's bedroom from Werfurniture a few weeks ago and it looks great! It was easy to assemble and shipped relatively quickly. There were two small issues I thought were worth mentioning though. The first was that I didn't realize when I ordered the mirror that it wasn't actually coming from Amazon. I was a little surprised when I saw that the shipping cost was almost as much as the mirror itself! Granted, I'll be the first to admit that this oversight was completely my fault. I really should have read this a little more carefully. At the same time though, that point could have probably been made a little more obvious.
The second was on its arrival, the mirror was broken. Even this issue was handled as quickly as I could have asked, though. I was extremely happy that a representative from Werfurniture answered the phone on virtually the first ring. I was fully expecting to have to deal with a long series of automated responses and was pleasantly surprised when I didn't have to. All I had to do was email a picture of the damaged product to the customer service rep I was talking to. With my camera phone, I took and sent the pix-message and had the rep confirm my email all while I was on the phone. It was explained that she needed to submit that picture to FedEx so that Werfurniture could be reimbursed for the damage. Since I managed to call fairly early in the day, I was able to have a replacement shipped out that same day! I didn't even have to ship back the broken mirror, I was told to just throw it away! The replacement mirror arrived the next day and was in perfect shape.
It assembled quickly too, I think I put it together in about 10 minutes. Disposing of the broken mirror took longer then the assembly of the new one! In all, it was a transaction that wasn't without hiccups, but everything was handled as professionally as I could have asked. I would definitely be inclined to shop from this vendor again. Even if the shipping cost was a little more then I realized, it still represents a good value!
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